About Pilar TI

The technology pillar for global enterprises in Brazil

Brazilian IT services company since 2018, supporting global enterprises and Brazilian companies with outsourcing, staff augmentation, bodyshop, and infrastructure. 120+ projects delivered, 90+ in-house engineers, 5 city operations.

120+Projects delivered
80+Clients served
90+In-house engineers
8+Years in market
99.5%SLA fulfilled
5Brazilian cities
Our story

Where we started, where we are

Pilar TI was founded in 2018 in São Paulo by IT professionals with 15+ years of experience at large enterprise outsourcing and consulting firms. The motivation was clear: deliver serious technical services for medium-sized Brazilian companies, without the corporate overhead of global giants nor the inconsistency of small Brazilian vendors.

We started with 5 professionals and 2 clients. We grew rapidly serving the financial sector and technology companies. In 2020 we expanded to Rio de Janeiro. In 2021, Belo Horizonte (mining and healthcare). 2022 brought Curitiba (automotive and tech) and Brasília (private healthcare and tech).

Today we are a company with 90+ CLT-employed engineers across 5 cities, serving clients in all major sectors of the Brazilian economy. We focus on quality, transparency, and long-term relationships — clients that engage us in outsourcing typically stay 4-6 years.

For global clients with Brazilian operations, we serve as a single accountable IT services provider — handling the complexity of Brazilian labor law, language, and culture so global PMs can focus on their core operations.

Our principles

What we believe in

Not motivational poster phrases. Real criteria used in commercial and operational decisions every day.

01

Technical honesty

We don't sell what doesn't fit the client. We recommend the model that actually makes sense — even when it's not what pays us most.

02

In-house CLT staff

90+ engineers employed by Pilar TI under Brazilian CLT regime. We're not a freelancer aggregator. Culture, processes, quality are ours.

03

Real, auditable SLA

SLA isn't a sales slide. It's a metric measured in ITSM, published in dashboards, auditable anytime. Breach = contractual penalty.

04

No vendor lock-in

We don't sell hardware or software. We work with whatever tools the client has or chooses. No hidden incentives.

05

Private sector only

We operate exclusively with private companies. No public bids or government contracts. Specialization that gives us commercial agility.

06

Long-term commitment

Our model prioritizes lasting relationships. Not aggressive sales, not quarterly thinking. We invest in understanding the client.

Certifications & Partnerships

Standards and partnerships

Frameworks applied

  • ITIL 4 Foundation and Practitioner (certified team)
  • NIST Cybersecurity Framework
  • ISO 27001 (certification in progress 2026)
  • COBIT 2019 (IT governance)
  • PMI / Scrum (project management)

Technical partnerships

  • AWS Partner Network (Select Tier)
  • Microsoft Azure (Solution Partner)
  • Google Cloud (Partner)
  • Furukawa, CommScope (cabling certified)
  • Cisco, Aruba (network partnerships)

Individual certifications (team)

  • CISSP, CISM, CRISC (security)
  • OSCP, CEH (offensive security)
  • AWS / Azure / GCP Solutions Architect
  • Cisco CCNA, CCNP
  • VMware VCP, Microsoft MCSE
Get in touch

Let's talk about serious IT

Schedule a 30-minute conversation. We'll understand your scenario and suggest the path — with technical honesty and no commercial pressure.